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Terms & Conditions

26-08-2024

GENERAL TERMS
Lua Viet Travel Company Limited (referred to as Lua Viet) and Customers agree and commit to comply with the following terms:These terms and conditions apply to all services of Lua Viet ordered directly or indirectly through online forms such as website, email, or by phone. By accessing, browsing, and using the website myvietnamtours.com and/or by completing a service booking, Customers acknowledge and agree to have read, understood, and agreed to be bound by all the terms and conditions set o...

26-08-2024

EARLY BIRD DISCOUNT
Lua Viet Tours Company Limited (hereinafter referred to as Lua Viet) and Customers agree and commit to comply with the following terms:1. Early Bird Benefit only applies when customers satisfy the following conditions:1.1. Book tour with a value of 500 (five hundred) USD/person or more (or equivalent value);1.2. Book the tour and complete payment at least 60 (sixty) days in advance of the departure date.2. Early Bird rate as follows:2.1. If customers book a tour 60 (sixty) days in advance of ...

26-08-2024

100% REFUND GUARANTEE IF VISA IS NOT ISSUED
Lua Viet Tours Company Limited (hereinafter referred to as Lua Viet) and Customers agree and commit to comply with the following terms:1. Customers can apply the Refund Policy if their E-Visa is not issued when customers simultaneously meet the following conditions:1.1. Book tour with a value of 500 (five hundred) USD/person or more (or equivalent value);1.2. Timeframe for receiving E-Visa result:1.2.1. In case customers choose to apply E-Visa independently, customers must notify the E-Visa r...

26-08-2024

4G SIM GIFT
Lua Viet Tours Company Limited (hereinafter referred to as Lua Viet) and Customers agree and commit to comply with the following terms:1. 4G SIM gift only applies when customers simultaneously meet the following conditions:1.1. Book tour with a value of 500 (five hundred) USD/person or more (or equivalent value);1.2. Book the tour 30 (thirty) days before the departure date.Kindly note that: The 4G SIM card is valid for 07 (seven) days. In case the tour is longer than 07 (seven) days and custo...

26-08-2024

FREE TRANSACTIONS FEES
Lua Viet Tours Company Limited (hereinafter referred to as Lua Viet) and Customers agree and commit to comply with the following terms:Transaction Fees are collected by third parties, including the bank used by Lua Viet and payment gateway.1. Free Transaction Fees benefit applies to all services of Lua Viet.2. Free Transaction Fees benefit only applies to Credit Card payment method via Payment Link or POS machine.Kindly note that: Depending on the type of credit card that customers use, the t...

26-08-2024

FREE E-VISA
Lua Viet Tours Company Limited (hereinafter referred to as Lua Viet) and Customers agree and commit to comply with the following terms:1. Free E-Visa benefit only applies when customers simultaneously meet the following conditions:1.1. Book tour with a value of 500 (five hundred) USD/person or more (or equivalent value);1.2. Book the tour 30 (thirty) days before the departure date.2. Customers are responsible for providing a scanned copy of ID card photo, passport photo (in accordance with th...

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